Excellent client service is partly based on staff having the right attitude, but, in itself, a be-of-service orientation is not enough. The Agency strongly encourages relationship managers and other staff to take up special opportunities for professional development and education that will enhance
In October, we reported on New Money from CMHC for Planning through Canada Mortgage and Housing Corporation (CMHC)’s Preservation Fund. The fund was created as an offshoot of the Seed Funding program, which allows co-ops with federally administered operating agreements, in good standing, to apply
Once a year, all Agency clients get what their boards tell us is our most important report, which is now enjoying a make-over. When you receive it, you’ll see a refreshed Risk Report that is tighter, more visual and easier to read. Although it has a different look, you will find there the same
Do you want to help dismantle the barriers that Canadians face in accessing affordable housing? Are you involved in the housing or human-rights sector and eager to secure better housing outcomes? Are you interested in providing advice and recommendations on the National Housing Strategy? If so
Your co-op is in the housing business, not the lending business. If a household doesn’t pay what it owes and moves out, you’re left with a bad debt, which will have to be covered by your other members. It is important for your co-op to keep arrears to a minimum and even better, to keep them at zero!
Everyone agrees that housing co-ops need to eliminate member arrears—or at least keep them to a bare minimum. Uncontrolled arrears are the mark of a co-op sliding into financial difficulty, putting at risk its ability to cover day-to-day operating expenses. Arrears also take money out of the members
There’s no doubt that, as a group, the Agency’s client housing co-operatives are continuing to produce better results. We compared their performance in 2018 with their operations in the Agency’s early years—now more than a decade ago—and we are impressed with our clients’ progress. It was also good
The trend to hire management companies continues. 58% of co-ops hire management companies, compared to 28% that employ independent staff as their managers.