The Agency never imagined a pandemic when it drew up its model Management Services Agreement. We developed it for co-ops to use when they hire a company to manage their property without the need to be on site. The goal was to set out clear expectations for both the co-op and the management company
It’s no surprise that co-operatives are a natural fit for sustainable development, and a major contributor to it. After all, co-ops are active in many different global industries, including finance, housing, agriculture and energy, to name a few. Governed by seven guiding principles, co-operatives
How does your co-op really feel about the Agency? Inquiring minds want to know. Every few years the Agency reaches out to all our clients to touch base with you about our service—and our services. To make sure you can be frank with us, we hire a professional research firm that treats your individual
We are always glad to help when a client needs something, but our risk-based approach means that we spend less time with co-ops that are doing well. However, our annual package of reports is one service that goes to all clients.
Our 2018 Client Satisfaction Survey asked you to rank our reports from
On Friday September 21, 2018, the National Capital Region was struck by two tornadoes that touched down in Dunrobin and Southwest Ottawa, as well as in Gatineau, Quebec. The tornadoes and high winds left devastating damage to trees, powerlines, businesses and homes, leaving many citizens without
Calling all Agency clients! This is your opportunity to tell us where we need to do better — but there’s only one week left.
For the first time the Agency is reaching out to both boards and managers for answers to questions we ask every three years about client service. Great service is important
In co-ops where board members are behind on their housing charges, the amount all members owe is almost four times higher than in co-ops where board members pay on time. This number speaks for itself.