Job Description
Reporting to the Manager, Rental Support Programs, the Rental Assistance Officer introduces client housing co-operatives to the Rental Assistance Program (FCHI-2), responds to their enquiries and assists them, as needed, in using the Agency's on-line system to calculate assisted housing charges.
Qualifications
The preferred candidate has
- a post-secondary degree or diploma
- good working knowledge of rent-geared-to-income housing programs and of the operation and management of housing co-operatives
- superior attention to detail
- demonstrated aptitude for working with numbers
- A strong customer-service orientation
- excellent oral and written communication skills, including the ability to explain policy and technical matters to non-experts
- demonstrated ability to listen carefully and interact respectfully, patiently and empathetically with clients
- proven proficiency in software applications in general use within the Agency
- time-management skills and the ability to set priorities
- ability to work independently and as part of a team
Bilingual is an asset (English and French).
Location
Flexible
Closing Date
Email
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